Shipping policy
SHIPPING POLICY
Last updated: 11 August 2026
ABOUT NERVEXO
NERVEXO is operated by MotoPartico MB. We work with trusted international fulfilment partners to deliver our products directly to customers worldwide.
FREE WORLDWIDE SHIPPING
We provide free standard tracked shipping on every order worldwide, with no minimum purchase required.
You will not be charged a standard shipping fee at checkout.
WHERE WE SHIP
We ship worldwide to all countries and regions supported by our delivery partners.
In rare cases, we may be unable to deliver to a particular address because of carrier restrictions, customs regulations, sanctions, or other circumstances outside our control. If we cannot deliver your order, we will notify you and issue a full refund.
ORDER PROCESSING
Orders are normally processed within 1 business day.
Orders placed during weekends or public holidays will be processed on the next business day. During sales, holidays, or periods of unusually high demand, processing may take up to 1–3 business days.
ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are:
• United Kingdom: 2–7 business days
• European Union: 5–10 business days
• United States and Canada: 5–12 business days
• Australia and New Zealand: 7–14 business days
• Other international destinations: 7–18 business days
Delivery times are estimates and are not guaranteed. Orders may occasionally take longer because of customs processing, local carrier delays, severe weather, public holidays, remote delivery locations, or peak-season demand.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.
Tracking information may take 24–72 hours to become active after dispatch. You can also check your order status through the Track Your Order page on nervexo.com.
CUSTOMS, DUTIES AND IMPORT TAXES
Although standard worldwide shipping is free, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically shown as included at checkout, they are the responsibility of the recipient. NERVEXO does not control these charges and cannot predict their amount.
We recommend contacting your local customs authority before placing an order if you require more information about possible import charges.
SEPARATE SHIPMENTS
If your order contains multiple products, they may be dispatched separately from different fulfilment locations.
You will not be charged any additional shipping fees. If your order is sent in separate parcels, you may receive more than one tracking number.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, contact support@nervexo.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
NERVEXO is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be sent again because the original address was incorrect.
DELAYED OR MISSING ORDERS
Carrier scans may occasionally be delayed even while a parcel is still moving.
If your order is significantly delayed or the tracking information has stopped updating, contact support@nervexo.com with your order number. We will investigate the shipment with the carrier.
If the parcel is confirmed lost, we will arrange a replacement or refund where appropriate.
DAMAGED ORDERS
If your order arrives damaged, contact support@nervexo.com as soon as possible.
Please include:
• Your order number
• Photographs of the damaged product
• Photographs of the parcel and shipping label
We will review the issue and arrange a replacement or refund where appropriate.
REFUSED OR UNCLAIMED ORDERS
If an order is refused, left unclaimed, or returned because customs charges were not paid, any return shipping, customs, or processing costs may be deducted from the refund where permitted by law.
CONTACT US
If you have any questions about shipping or your order, please contact us:
NERVEXO
Operated by MotoPartico MB
V. Mačernio g. 1-58
90138 Plungė
Lithuania
Email: support@nervexo.com