Frequently Asked Questions

NERVEXO is a range of at-home recovery devices that combine soothing heat, 660nm red light and gentle massage in one wireless, wearable device — designed for everyday comfort in about 15 minutes a day.

You strap it on, press one button and relax. Warmth, light and massage work together around the area to help relax tired muscles and support local circulation.

It's built for anyone who wants a simple, comforting recovery routine at home — whether you're active, on your feet all day, or just want a relaxing way to wind down.

Yes. The warmth is gentle and adjustable, with an auto-off timer and overheat protection. It's a wellness and comfort device — if you have a medical condition, please check with your healthcare provider first.

If you have implants, surgical hardware or any medical condition, please consult your healthcare provider before using NERVEXO.

Daily use of around 15 minutes is recommended for the best comfort, but it's gentle enough to use whenever you need it.

The device is built to last with daily use. Any consumable accessories, such as gel pads, can be replaced as needed and are available through our store.

Many people feel soothing relief from the very first 15-minute session. For the best results, use it consistently each day for about two weeks.

Absolutely. It's wireless, rechargeable and lightweight, so it's easy to pack and use wherever you are.

Choose your product and package on the product page, add it to your cart and complete the secure checkout. You'll receive a confirmation email right away.

We accept all major credit and debit cards, plus popular wallets such as Apple Pay, Google Pay, PayPal and Shop Pay.

Yes. All payments are processed through encrypted, PCI-compliant payment providers. We never store your full card details on our servers.

We process orders quickly, so contact support@nervexo.com as soon as possible. If it hasn't shipped yet, we'll change or cancel it — see our Cancellation Policy.

Orders are processed within 24 hours and typically arrive within 2–7 business days, depending on your location.

Delivery is free on every UK order — tracked, with no minimum spend.

You'll receive a tracking link by email as soon as your order ships. You can also check the status any time on our Track your order page.

Occasionally deliveries take a little longer due to customs or peak volumes. If your order is significantly delayed, contact support@nervexo.com and we'll look into it.

We currently deliver to addresses in the United Kingdom. We hope to expand to more countries soon. See our Shipping and Delivery page for details.

If you're not completely thrilled within 90 days of receiving your order, you can return it for a refund — no hassle, no questions asked.

Contact support@nervexo.com with your order number and we'll guide you through the process and provide the correct return address. Full details are on our Return Policy page.

If your item arrives damaged or faulty, the return or replacement is always free. For change-of-mind returns within the 90-day trial, return shipping is paid by the customer — we’ll send you the return address and simple instructions.

Contact us with your order number and a photo of the issue, and we'll arrange a free replacement or full refund — whichever you prefer.

Yes. Every device is covered against manufacturing defects. If something isn't right, reach out and we'll make it good.

NERVEXO is operated by MotoPartico MB. Our products are built to recognised quality and safety standards and backed by a 90-day guarantee and responsive support.

To guarantee authenticity, quality and your warranty, NERVEXO is sold only through our official website — not on Amazon or eBay.

We're an online-first brand, which lets us keep prices fair and ship directly to you. All orders and support are handled online.

Email us any time at support@nervexo.com or use our Contact page. We usually reply within one business day.

You can reach our team by email at support@nervexo.com any time for the fastest written response.

No — every NERVEXO order is a simple one-time purchase. There are no recurring charges, so there is never a subscription to manage or cancel.