Frequently Asked Questions

About NERVEXO

What exactly is NERVEXO? A range of at-home recovery devices combining soothing heat, 660nm red light and gentle massage in one wireless device.

How does it work? Strap it on, press one button and relax. Warmth, light and massage work together to relax tired muscles and support circulation.

Is it safe to use? Yes — gentle, adjustable warmth with an auto-off timer and overheat protection. It's a wellness device; if you have a medical condition, check with your healthcare provider first.

How long until I notice a difference? Many people feel soothing relief from the first 15-minute session; use it consistently for best results.

Ordering & Payment

What payment methods do you accept? All major cards plus Apple Pay, Google Pay, PayPal and Shop Pay.

Is my payment secure? Yes — all payments are processed through encrypted, PCI-compliant providers.

Can I change or cancel my order? Contact support@nervexo.com quickly; if it hasn't shipped we'll change or cancel it.

Shipping & Delivery

How long does delivery take? Processed within 24 hours and typically delivered within 2–7 business days across the UK.

How much does shipping cost? Delivery is free on every UK order — tracked, with no minimum spend.

How can I track my order? You'll get a tracking link by email when your order ships.

Returns & Guarantee

What is the 90-day guarantee? If you're not thrilled within 90 days, return it for a refund — no questions asked.

What if my item is damaged? Contact us with a photo and we'll arrange a free replacement or refund.

Customer Support

How do I contact you? Email support@nervexo.com any time — we usually reply within one business day.